Co-browsing with Relyo in 43 seconds

This is what a Relyo support session looks like: the supporter in the browser on the left, the customer’s phone on the right. Nothing to install for the supporter, no login.

Try it yourself: live demo →

Chapters

  1. The customer taps “Support” in the app
  2. A 6-digit code appears
  3. The supporter enters the code on relyo.de
  4. The customer shares the session
  5. The supporter watches live, sensitive fields stay masked
  6. Point and draw, right on the customer’s phone
  7. One click ends the session

Transcript

The video has no sound. It shows the demo page on relyo.de: the supporter’s live view on the left, a sample app on a phone on the right.

The customer taps “Support” in the app. The app shows a 6-digit code that is valid for 10 minutes.

The supporter enters the code on relyo.de. A dialog on the phone explains what will be shared; the customer taps “Freigeben” (share).

The supporter now sees the app live. The customer changes the delivery address, and the change shows up for the supporter right away. IBAN and password are masked and show up for the supporter as empty fields only.

The supporter points at the address field and circles it. Pointer and drawing appear right on the customer’s phone.

The supporter ends the session with one click; the red status indicator on the phone disappears. The customer can end the session at any time with “Beenden” (end).

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